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FAQ

General Information

There is an issue with a product I purchased. What can I do?

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Here at Bassé, customer satisfaction is our top priority. If you have an issue with or question about a product you purchased, please send the following information to our customer service team at onlineorders@bassenuts.ca:

1. Name of the product as written on the bag.
2. Product weight.
3. The lot number and best before date found on the back of the bag or on the lid of the jar.
4. Include a picture of the product if applicable.

Our team will respond to you within 48 hours.

Where can I purchase Bassé products?

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You can find Bassé products at Costco, Provigo and several of it’s
banners such as Maxi, Shopper’s Drug Mart, Pharmaprix, Real Canadian SuperStore and No Frills, and on our website.

What is your refund policy?

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You can read about our refund policy by clicking on the following link:

Refund Policy

Where can I find the Best Before date?

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The Best Before Date can typically be found on the back of our bags or on the lids of our jars.

Do taxes apply to your products?

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Taxes are applied on all products except for products in their raw form.

Ex: Raw Almonds, Raw Pumpkin Seeds, Raw Brazil Nuts, etc.

Subscription

How can I create a Bassé Nuts account?

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You can create your Bassé account by clicking on the link below:

Create Account

How can I sign up for Bassé’s newsletter?

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To subscribe to our newsletter, you can enter your email at the bottom of the home page and click subscribe.

How do I redeem my loyalty points?

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• Click on REWARDS at the bottom right of the page
• Click on GET REWARDS
• Click on COPY to copy the code to apply at checkout
• Continue to checkout
• Apply discount code

What forms of payment do you take?

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PayPal, Apple Pay, Google Pay, Credit Card

Can I use multiple promo code at checkout?

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Our promotions are not combinable.

Shipping

I did not receive my package but I received a notification that it was delivered. What can I do?

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1. See if someone else accepted delivery. Check with household members, neighbours, building managers, the mail room, front desk.

2. Look around the delivery location, Canada Post might leave packages in a safe, hidden place like on a side porch, behind your fence, in or around your garage.

3. Check your community mailbox. At times the driver might not always go to your house but will leave it in your community mailbox.

4. Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or on your front door.

If you have completed the steps above and still cannot locate your package, please contact us at onlineorders@bassenuts.ca with your order number and tracking number. We will open a case with the shipping company to retrace your package.

Do shipping rates apply?

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For all information about shipping fees, click the link below:

Shipping Rates

Product Related Information

What is the shelf life of your products?

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It depends on the product. The best before date can be found on the back of our bags or on the lids of the jars.

What type of oil is used for roasting?

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Canola oil is used for roasting (where applicable, on oil roasted ingredients).

What is the best way to store your products in order to maintain their freshness?

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For optimal freshness store in an airtight container in a cool, dry environment. For longer storage, nuts can be kept in the refrigerator away from strong-smelling foods. The freezer will keep nuts fresh up to one year and freezing won’t affect the taste.

How do I know that my nuts are fresh?

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Fresh nuts have a pleasant, appetizing, nutty aroma and a crisp texture. If the nuts have a solvent or paint like smell or a bitter taste, they probably went rancid.

Is it dangerous to eat stale (rancid) nuts?

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Eating rancid food is not dangerous but may lead to some digestive discomfort. Rancid nuts are less nutritious because oxidation destroys good fats and some of the vitamin content.

Why are there preservatives in dried fruits (ex: sulphites)?

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Preservatives help to control bacterial growth and oxidation and to preserve the taste and color of the ingredient.

Do I need to soak dried fruits before eating them?

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No, but some people find that soaking enhances their flavor and can improve texture.

Are your products gluten-free?

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If you are following a strict gluten-free diet, look out for our gluten free certified products identified with the GFCP logo. Although strict cleaning procedures are in place to minimize cross contamination risks, we can not guarantee that the products that are not certified are gluten-free.

Our Certifications:

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Is it healthy to eat nuts every day?

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Yes! According to our Bassé Registered Dietitians, eating nuts and seeds as part of a healthy diet has many health benefits. Tree nuts are a good source of protein, healthy fats and fibre, a winning snack combination to keep you fueled between meals.

What is a recommended serving size of nuts?

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One serving of nuts or seeds is about a ¼ cup or 60 mL. This amount should just fit into the palm of your hand.

I heard Brazil nuts contain a lot of selenium. Is this good for me?

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Selenium is an antioxidant that may play a role in disease prevention. According to our Bassé Registered Dietitians, eating just 1-2 Brazil nuts per day is all that is needed to meet your daily selenium requirements. Be careful not to overdo it: too much selenium can lead to adverse health effects and physical discomfort.

Is canola oil healthy?

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Canola oil is made from the canola plant, which is derived from the rapeseed plant. It has a mild, relatively neutral flavor and can withstand a high smoke point which makes it ideal for roasting nuts. According to our Bassé Registered Dietitians, canola oil is a good choice since it contains mainly monounsaturated (or “healthy”) fats, including omega-3 fats, and it also contains phytosterols that reduce the absorption of cholesterol into the body. Like all foods, our dietitians recommend that you enjoy it in moderation!

Is maltodextrin from wheat source?

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No, it is from corn.

Are organic ingredients healthier than non-organic (conventional) ingredients?

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The word “organic” refers to the way products are grown and processed without the use of chemical fertilizers, pesticides, GMOs, or other artificial agents. According to our Bassé Registered Dietitians, there is not enough evidence to say that organic foods are more or less nutritious than non-organic foods. Healthy foods such as nuts are nutritious whether they are organically grown or not.

Are dried fruits healthy? What are the benefits of eating them?

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Dried fruit is made by taking the water out of the fruit by sun drying or using a machine called a dehydrator. They are part of the vegetable and fruit food group and can be a source of antioxidants, iron and fibre in the diet. Our Bassé Registered Dietitians recommend enjoying dried fruit in moderation as part of a healthy diet.

Why are peanuts not considered a nut?

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You may be surprised to learn that peanuts are actually part of the legume family. They grow underground (as opposed to tree nuts such as almonds, walnuts and hazelnuts, which grow on trees).

Are your bags recyclable?

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Currently, the majority of the plastic bags that we use are classified under recycle number 7 plastics (“other”) and our PET jars are classified under recycle number 1.

We share the global concern about the effects of plastic waste on the environment and we are actively conducting studies with the best packaging options that are available today, so that we can offer the most eco-friendly packaging without compromising on the quality, flavour and shelf-life our customers are used to.

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